Job Description
Role: Senior Engineer / Architect
Type: Contract
Location: Andover 2 days per week onsite
Clearance: Active SC Clearance Required
n
We are specifically looking for SC Cleared contractors with a strong engineering and architecture background, preferably within highly regulated environments.
n
Key Responsibilities
n
Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management.
n
Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments.
n
Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS.
n
Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping.
n
Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.
n
Act as Level 3 escalation point; monitor platform health, manage upgrades and patches.
n
Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy.
n
Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks.
n
Skills & Experience Required
n
8+ years' hands-on experience with BMC Remedy / BMC Helix ITSM at enterprise scale.
n
Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge.
n
Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration.
n
Strong REST/SOAP API integration skills; experience with BMC Helix iPaaS / Integration Service.
n
Scripting ability in Python, PowerShell, or Bash for automation tasks.
n
Experience with BMC Helix Discovery (ADDM) and CMDB data modelling.
n
ITIL v4 Foundation certified (minimum); Managing Professional or Strategic Leader preferred.
n
Excellent communication skills and ability to lead technical workstreams across multi-team organizations.
n
n
JBRP1_UKTJ