Key Responsibilities
As an Enterprise Technical Solutions Specialist, you will play a pivotal role in delivering strategic services and support to clients ensuring their success and maximizing the value of our solutions.
Main Duties
- Serve as the main technical focal point for enterprise merchants, leading upsells, cross-sales and other efforts.
- Analyze clients’ requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products capabilities.
- Build, monitor, and execute joint project plans with clients.
- Work closely with Account Management, Sales and Support teams as a technical subject matter expert and offer technical support for new and existing products and services.
- Proactively initiate and design process improvements, tools, features, and product enhancements.
Requirements
- Advanced English proficiency is required to effectively communicate in a professional environment.
- At least 4 years of experience as a technical account manager/integrations engineer/solution engineer/technical project manager working with multiple enterprise customers technical and business teams.
- Client-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources).
- Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutions.
- Experience working with databases and querying languages (e.g. SQL).
- Excel in critical thinking and technical troubleshooting of multi-layered, complex problem statements while maintaining excellent internal and external stakeholder relationships.
- Proven technical background with API integrations; should be comfortable reading logs and source code.
- Prior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organization.
- Enthusiastic problem solver with a proactive approach.
- Superb English writing and communication skills.
- Prior B2B SaaS/PaaS/IaaS experience.
- Experience working with e-commerce and/or payments industry – an advantage.
- Experience with eCommerce platforms such as Shopify and Magento – an advantage.
Key Areas of Focus
Technical Expertise & Troubleshooting:
- Highlight your proficiency with API integrations.
- SQL.
- Log analysis.
- Troubleshooting complex technical issues.
- Discuss how you’ve analyzed client requirements and resolved multi-layered challenges in past roles.
Cross-Functional Collaboration & Project Management:
- Emphasize your experience working with diverse teams—including Product, Account Management, and Development—to build and execute joint project plans.
- Drive process improvements.
- Ensure smooth integration efforts.
Client Engagement & Business Acumen:
- Demonstrate your strong client-facing skills and your ability to translate technical solutions into tangible business value.
- Discuss how you’ve supported upsells, cross-sales, and enhanced client services to reduce online fraud and boost overall performance.