Job Description
Content Designer (UX Writer)Knowing not only who we are making products for, but what they need, is part of how we keep growing our business. That's why this team is so important to the future of Dell Technologies. Join our IT Product Design group to become an advocate for users by identifying their goals and conducting any necessary research to create and iterate solutions that address users' pain points and meet their needs.Join us to do the best work of your career and make a profound impact on the Dell Technologies as a Technical Content Developer on our Product Design – IT Team in Dublin.What you’ll achieveAs a Content Designer (UX Writer) you’ll embark on the best work of your career on a multidisciplinary design team that defines support experiences for millions of customers around the world.You will- Collaborate with teams to develop accurate, relevant, and clear content that resonates with customers and aligns with business goals- Create UI microcopy (such as field labels, tooltips, error messaging, helper text) that lets customers find and use online support resources- Work with UX researchers to learn user expectations, pain points, and preferences to design content that improves customer experiences and engagement- Maintain and update existing content to ensure consistency across support sites, relevance to customer needs, and alignment with strategic initiativesTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:Essential Requirements- 2 to 5 years of experience in UX writing, content design, or relat you refine and iterate content for publishing online- Confidence collaborating with multiple stakeholders and cross-functional teams to share your rationale for content you present for review and feedbackDesirable Requirements- Working knowledge of how information architecture, content hierarchy, and taxonomies can be applied with content- models and metadata standards to provide intuitive, accessible, and user-friendly experiences- Experience analyzing page perf